General Terms and Conditions
Annual or Monthly Service Plans
This is your official agreement with Premier Comfort and provides a detailed description of the terms and conditions of our service plans. To get the most from your coverage, we recommend that you become familiar with this information. Paper version is available.
Important: Updates have been made to the terms and conditions of your service contracts.
EFFECTIVE September 2021.
GENERAL TERMS OF COVERAGE
SERVICE TERRITORY
Service is limited to Premier Comfort Service Company’ current territory.
We reserve the right to refuse service based on location.
SEPARATE CONTRACTS FOR EACH UNIT
If there is more than one natural gas furnace or boiler, electric central air conditioner or water heater in the residence, a separate residential service contract must be purchased for each unit you want covered.
If there is more than one of the same appliance and only one contract for that appliance type, the contract will apply to the equipment servicing the first floor or main living area.
EFFECTIVE DATE
Your initial coverage officially takes effect on the day of written commitment with Premier Comfort Service Company. The contract will end one year from the effective date. Premier Comfort Service Company will notify you in writing of your effective date. Contracts will renew automatically at the end of each one-year period.
CANCELLATIONS
You may cancel your service contracts at any time for any reason. To cancel, please notify Customer Services at 877-466-3657.
Refunds will only be given if you cancel within the first 30 days of coverage and you have not had a service call. If you cancel after 30 days, NO REFUNDS WILL BE GIVEN. If you choose the monthly payment option and decide to cancel before the end of the term, you
will be billed for the balance of the yearly contract cost.
TERMINATION
Premier Comfort Service Company may terminate your service contracts with no refund in the event any one of the following occurs:
Parts are no longer available from the original manufacturer, and there are no reasonably available alternate or interchangeable parts
Removal of a defective part or the installation of a replacement part by someone other than an Premier Comfort Service Company employee results in damage to the appliance
Removal of a piece of equipment by someone other than an Premier Comfort Service Company employee results in a safety hazard or an unsafe condition
Equipment is not used for its designed purpose
Failure by owner to properly maintain equipment or to replace any parts necessary to maintain the equipment in good condition, including cleaning or changing filters
Repair costs would be greater than the original value of the equipment
Service will not be provided and contracts can be cancelled if customer’s account is not in good standing
Premier Comfort Service Company shall have the right to terminate this service contract on 10 calendar days’ written notice if you materially breach or fail to perform any of your material obligations or responsibilities hereunder.
CONDITIONS OF COVERAGE
Premier Comfort Service Company strives to render prompt, efficient and courteous service. Our response time will be determined by scheduling appointments that consider public safety, existing workloads, the nature of the service call and weather conditions.
Work must be performed by Premier Comfort Service Company technicians. You will not receive credit or reimbursement for work performed, or parts installed, by other service providers under any circumstances.
All parts under warranty replaced by an Premier Comfort Service Company technician become the property of Premier Comfort Service Company without any allowance or rebate at the discretion of Premier Comfort Service Company. If Premier Comfort Service Company chooses not to take possession of the parts, it becomes the customer’s responsibility to dispose of them properly.
Premier Comfort Service Company reserves the right to use universal parts to repair your equipment.
Customers must supply safe and ready access to all covered equipment including but not limited
to, adequate attic flooring and proper lighting and entry. Premier Comfort Service Company is not responsible for damage to attic ladders as a result of normal use. For safety reasons, your appliance will not be serviced if it is surrounded by standing water or it is located outside and weather conditions make service unsafe.
If in the process of repairing a covered part, noncovered parts are needed to complete the repair, the customer will be charged for the cost
of the noncovered parts and our standard labor rate.
If a customer has exclusively either: (1) a heating service contract or (2) air conditioning service contract; and a part of their heating and air conditioning system is repaired or replaced while not in use under the contract in force (e.g., a part that requires replacement while being used for
air conditioning by a customer with only a heating contract) the customer will be liable for the cost of the part repair or replacement, but Premier Comfort Service Company will cover the standard labor rate for the service call.
ELIGIBILITY REQUIREMENTS OF ALL EQUIPMENT
All covered equipment must conform to the requirements of the American National Standards Institute; be installed in accordance with local, state and federal codes; and satisfy both the manufacturer’s and Premier Comfort Service Company’ requirements for
safe and proper installation.
Before accepting any equipment for coverage under the service contracts, Premier Comfort Service Company reserves the right to make an on-site inspection of the equipment.
To be eligible for coverage under the service contracts, equipment must be warranted by the owner to be in good operating condition, duly assembled and capable of functioning on the service contract’s effective date.
Premier Comfort Service Company reserves the right to deny or cancel coverage for certain equipment due to the non-availability
of parts (including refrigerant), inaccessibility, and the condition of the equipment or worksite, damage by a third party or the age of the equipment.
CHANGE OF ADDRESS
Coverage is not transferable to another address. If you move, call Customer Services at 877-466-3657 to cover the appliances in your new home.
However, if a contract was paid in full for equipment that remains in operation at the premises, the unexpired term of coverage will be applied to the new owner/occupant of the premises at no additional charge. If a contract has not been paid in full, you will be billed for the remaining payments.
If you are selling your home, notify your realtor and closing agent. You may be able to recover costs.
If you choose the monthly payment option and decide to cancel before the end of the term, you will be billed for the remaining payments.
RENEWAL
For your convenience and to ensure that your home is continuously covered, contracts will renew automatically at the end of each one-year period. Premier Comfort Service Company reserves the right to change the terms and conditions at any time and to change the contract price upon contract renewal.
CHOICE OF PAYMENT OPTIONS
If you are a residential customer of NJNG, you may pay for coverage in full or make equal payments over a 6- or 12-month period. If you choose to pay on a monthly basis, the charge will appear on your regular monthly NJNG bill. Service contract coverage is for a full 12-month period. If you choose the monthly payment option and decide to cancel before the end of the term, you will be billed for the remaining payments.
MISSED PAYMENTS
If payments are missed or late, Premier Comfort Service Company may demand immediate payment of the entire amount owed or immediate payment of costs (labor and parts) for all services provided, less any payments made to Premier Comfort Service Company.
Service will not be provided and contracts can be cancelled if a customer’s account is not in good standing.
GENERAL EXCLUSIONS
The following items are excluded from contract coverage but may be available for an additional charge:
Appearance and trim parts, and accessory components, such as humidifiers and electronic air filters
Appliance shut-off valves, piping, flex connectors and fittings external to unit
Cleaning soot out of, and off of, appliances and flues
Damage caused by misuse, abuse, vandalism, negligence, fire, freezing, power or water supply outages, flooding, faulty design, improper installation, leaks from piping, humidifiers, lightning, power surges, acts of God and other conditions beyond control of Premier Comfort Service Company
Damage due to failure to maintain equipment
Facilities used for commercial purposes
Finish defects, rusting, corrosion, chipped porcelain or porcelain flaws, exterior housing or component failure resulting from rust or corrosion on any appliance or piece of equipment
Heat exchangers, compressors, evaporator coils, condenser coils and refrigerant metering devices
Materials and labor for any service that is additional to that specified in the service contract, such as sheet metal work, electrical house wiring, moving or relocating equipment
Mold cleanup or remediation
Pre-existing conditions, which include anything
that was wrong with your appliance at the time you signed up for the service contract
Recording of Premier Comfort Service Company employees by video or audio devices is prohibited
Service will not be provided and contracts can be cancelled if customer’s account is not in good standing
Unit replacements
Water filters or water filtration equipment
Water storage tanks
ADDITIONAL CHARGES
Replacement of standard batteries is not covered, but may be provided for an additional charge.
Parts not covered in this contract may be ordered and installed by Premier Comfort Service Company, when available, for an additional charge at our standard repair rates.
If the water heater manufacturer recommends replacement of unit after flammable vapor ignition resistance (FVIR) system fails, the water heater will be deemed not repairable.
EXCLUSION OF WARRANTIES AND LIMITATIONS ON DAMAGES
Premier Comfort Service Company WARRANTS THAT, SUBJECT TO THE TERMS AND CONDITIONS STATED HEREIN, Premier Comfort Service Company WILL REPAIR OR REPLACE THE APPLIANCE PARTS, OR EQUIPMENT COMPONENT PARTS COVERED UNDER THE SERVICE CONTRACT, THAT BECOME INOPERABLE AS A RESULT OF NORMAL WEAR AND TEAR.
Premier Comfort Service Company MAKES NO OTHER EXPRESS OR IMPLIED WARRANTIES OR GUARANTEES OF ANY KIND. ANY IMPLIED WARRANTIES OR GUARANTEES ARE EXPRESSLY DISCLAIMED. UNDER NO CIRCUMSTANCES SHALL Premier Comfort Service Company BE LIABLE FOR ANY LOSSES OR DAMAGES OF ANY KIND RESULTING FROM THE FAILURE OR INOPERABILITY OF EQUIPMENT OR SYSTEMS IN EXCESS OF THE PAYMENT RECEIVED BY Premier Comfort Service Company UNDER THIS AGREEMENT.
Premier Comfort Service Company ALSO SHALL NOT BE LIABLE FOR ANY DAMAGES OR HARM TO PERSONS OR PROPERTY CAUSED BY DELAYS, FAILURE TO SERVICE, MALFUNCTIONING OF THE EQUIPMENT, UNAVAILABILITY OF PARTS, LABOR DIFFICULTIES, ACTS OF NATURE OR OTHER CONDITIONS BEYOND ITS CONTROL.
Premier Comfort Service Company’s (“Premier Comfort Service Company”)
TOTAL LIABILITY FOR TORT, CONTRACT AND OTHER DAMAGES SHALL NOT EXCEED TEN THOUSAND DOLLARS ($10,000.00). THIS LIMITATION OF LIABILITY SHALL APPLY TO ALL CLAIMS AGAINST Premier Comfort Service Company IN THE AGGREGATE (NOT PER INCIDENT) AND TOGETHER WITH THE DISCLAIMER OF WARRANTIES ABOVE SHALL SURVIVE FAILURE OF ANY EXCLUSIVE REMEDIES PROVIDED IN THIS AGREEMENT.
IMPORTANT SAFETY INFORMATION
Natural gas emergencies include:
A strong odor of natural gas inside or outside your home
A natural gas appliance that will not shut off
Suspicion of a carbon monoxide leak
What to Do During a Natural Gas Emergency
If you are facing any of these situations, don’t wait! Take the following action immediately:
MOVE to a safe environment.
CALL 911 and your local natural gas utility (not Premier Comfort Service Company) at once to report the natural gas emergency.
DO NOT smoke or operate electrical switches or appliances of any kind. DO NOT operate anything that may produce a spark that might ignite the natural gas and cause an explosion.
Natural gas appliances should always be operated and maintained according to the manufacturer’s instructions.
Always take the time to become familiar with the instructions – especially safety warnings.
RESIDENTIAL NATURAL GAS BOILER/FURNACE PARTS COVERED:
Belt and pulley
Blower motor/ECM motor (Parts not to exceed $200)*
Blower wheel
Burners
Circuit board/ignition control
Condensate pump on a condensing furnace/boiler
Emergency switch
Fan and limit control
Flue dampers
Gas valve
Ignition system
Inducer motor and assembly (original part only, excludes sidewall venting kits)**
Internal wiring
Limit controls
Pilot assembly/ignitor
Pressure relief valve (steam systems only)†
Pressure switch
Relay
Aquastat
Thermopile
Thermostat (non-wifi/non-communicating, non-mercury only)***
Thermostat backplate
Transformer
Zone valve head (up to 2 only)**
*Year-round blower motor coverage requires both a heating and cooling service plan.
**Parts not covered can be replaced by Premier Comfort Service Company at standard repair rates.
***Does not include thermostats that utilize internet, router or any communicating devices. Customers who wish to upgrade their thermostat may do so at an additional fee.
† Work will only be covered under the contract if there is a backflow preventer and/or shut-off valve currently installed. If there is no backflow preventer you must have one installed for an additional fee at normal rates. Premier Comfort Service Company is not responsible for the backflow preventer or water pressure reducing valve once the boiler is drained, or any water leaks that might occur during the course of the repair. Circulator pumps, flanges, bronze pumps and basement loops off of a steam boiler system are not covered.
RESIDENTIAL NATURAL GAS BOILER/FURNACE EXCLUSIONS:
Accessory components, such as humidifiers, electronic air filters, duct zone dampers and controls
Annual inspections or preventive maintenance
Any batteries, whether standard or hardwired
Anything in the potable water system
Backflow preventer
Boiler maintenance kits
Circulator pump
Circuit breakers and external wiring
Cleaning and replacing air filters
Descaling, flushing, purging or skimming of boiler water
Domestic hot water coil
Drain pans – primary and secondary
Expansion tank
Flues and piping
Heat exchangers
Heat transfer fluid (anti-freeze)
Manifold assembly
Mini split system
Natural gas house-heating units rated at inputs above 400,000 Btus
Natural gas house-heating units serving more than a two-family residence
Smart thermostats*
Soot removal
Tjernlund, flair, other sidewall venting kits, motors and assemblies
Does not include replacement of unit
*Includes thermostats that utilize internet, router or any communicating devices. Customers who wish to upgrade a thermostat may do so at an additional fee.
RESIDENTIAL IRRIGATION SERVICE PLAN DETAILS
Preferred service call booking
Test controller and make seasonal adjustments
Test all zones and valves for proper operations
Adjust and fine tune all sprinklers
Check for broken and leaking pipe(s)
Check for broken or clogged sprinkler heads and nozzles
Determine if any sprinkler heads need raising or straightened to ensure correct coverage
Test and clean rain/freeze sensor
Examine Backflow Preventer and insulation
Clean filters for drip irrigation (if applicable)
Submit inspection report to customer with any needed repairs or recommended improvements (No work performed unless authorized by customer)
Visits can be scheduled during the below time periods
March – Spring
June – Summer
September – Fall
December – Winter
Price of Agreement:
Base Rate: $179.00 per year (includes up to six (7) zones)
RESIDENTIAL CENTRAL AIR CONDITIONER/HEAT PUMP PARTS COVERED:
Belts
Blower motor/ECM motor (parts not to exceed $200)*
Circuit boards (condenser only)
Clean and repair condensate line (only if line is visible and accessible)
Condenser fan motor/blade (parts not to exceed $200)
Condensate pump
Contactor
Defrost cycle relay (heat pump)
Dye
External crankcase heater
Fuse (cartridge type)
Low ambient temperature control (only if installed)
Low-voltage wiring (only if wiring is exposed and accessible)
Motor speed control
Relays
Run capacitor
Start capacitor
Thermostat (non-wifi/non-communicating, non-mercury only)**
Time delay controls
Transformers
Wet switch (only if installed)
*Year-round blower motor coverage requires both a heating and cooling service plan.
**Does not include thermostats that utilize internet, router or any communicating devices. Customers who wish to upgrade a thermostat may do so at an additional fee.
RESIDENTIAL CENTRAL AIR CONDITIONER/HEAT PUMP EXCLUSIONS:
Accessory components such as electronic air filters, duct zone dampers and controls
Any repairs that require accessing the refrigerant system, including leak investigation, leak repairs, internal blockages and all internal
component replacements
Annual inspections or preventive maintenance
Cleaning and replacing of air filters
Cleaning evaporator coil
Compressors
Condenser or evaporator coils
Disconnect, circuit breaker or electrical wire
Drain pans – primary and secondary
Mini split system
Refrigerant*
Refrigerant metering devices
Refrigerant piping (line sets)
Residential air conditioners/heat pumps above five tons
Smart thermostats**
Does not include replacement of unit
Note: Outside temperatures, excessive attic temperatures and/or inclement weather may prevent the completion of air conditioning repairs until conditions permit.
* Effective March 1, 2014 refrigerant is not covered under Basic Service Plans. If unit needs refrigerant added more than once, subsequent injecting will be completed only after a thorough leak investigation at Premier Comfort Service Company rates.
**Includes thermostats that utilize internet, router or any communicating devices. Customers who wish to upgrade a thermostat may do so at an additional fee.
(210) 979-9100
service@premiercomfortair.com
www.premiercomfort.net